Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following terms shall have the following meanings:

Reflection period: the period within which the consumer may exercise their right of withdrawal;

Consumer: the natural person who does not act for purposes related to their trade, business, craft, or profession and enters into a distance contract with the entrepreneur;

Day: calendar day;

Continuous transaction: a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time;

Durable medium: any tool that enables the consumer or entrepreneur to store information that is personally addressed to them in a way that allows future consultation and unchanged reproduction of the stored information;

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period;

Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance;

Distance contract: a contract concluded between the entrepreneur and the consumer in the context of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;

Means of distance communication: a method that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same place;

Terms and Conditions: these general terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

  • Business Name: Slootmakerzakelijk

  • Chamber of Commerce Number: 87705168

  • Trade Name: Slootmakerzakelijk

  • VAT Number: NL004465002B21

  • Customer Service Email: Info@solvérlondon.com

  • Business Address: Jan Van Galenstraat 5

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur’s premises and will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, then, in deviation from the previous paragraph, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium.

If specific product or service conditions apply in addition to these general terms and conditions, the consumer may always rely on the applicable provision that is most favorable to them in the event of conflicting conditions.

If any provision of these terms and conditions is null or void, the remainder of the contract and terms shall remain in force, and the void provision will be replaced with a valid one that comes as close as possible to the original intent.

Situations not covered by these terms must be assessed in the spirit of these general terms and conditions.

Ambiguities regarding the interpretation of one or more provisions should be interpreted in the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer is subject to a limited validity period or conditions, this will be explicitly stated.

Offers are non-binding. The entrepreneur is entitled to adjust or change the offer.

The offer contains a complete and accurate description of the products and/or services offered. If images are used, they are a truthful representation. Obvious mistakes or errors do not bind the entrepreneur.

All images and specifications are indicative and cannot be grounds for compensation or termination.

Images are a true representation, but color variations may occur depending on screen and lighting.

The offer includes clear information about:

  • The price, excluding import VAT and clearance fees (which are the responsibility of the customer);

  • Any delivery costs;

  • How the agreement is concluded and which steps are involved;

  • Whether the right of withdrawal applies;

  • Payment, delivery, and execution terms;

  • The validity of the offer and price guarantees;

  • Communication costs if different from standard rates;

  • Archiving of the agreement and access for the consumer;

  • How the consumer can check and correct their data;

  • Available languages for the agreement;

  • Codes of conduct to which the entrepreneur adheres;

  • Minimum duration in case of continuous transactions;

  • Optionally, available sizes, colors, materials.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the stated conditions.

If the consumer accepts electronically, the entrepreneur immediately confirms receipt electronically. The consumer may cancel the agreement until this confirmation is received.

If the agreement is concluded electronically, the entrepreneur ensures secure data transmission and takes appropriate security measures.

The entrepreneur may check the consumer’s creditworthiness. If justified, the entrepreneur may refuse an order or attach conditions.

The entrepreneur provides the following information with the product or service:

  • Business address for complaints;

  • Conditions for withdrawal or a statement if withdrawal is excluded;

  • Warranty and after-sales service details;

  • The information specified in Article 4(3), unless already provided;

  • Conditions for contract termination in long-term agreements.

For continuous transactions, this applies only to the first delivery.

All agreements are subject to product availability.

Article 6 – Right of Withdrawal

Consumers may withdraw from the agreement within 30 days of receiving the product.

During the reflection period, the consumer must handle the product and packaging with care. Products should only be unpacked to the extent necessary to assess whether they want to keep it.

If exercising the right of withdrawal, the consumer must return the product with all accessories in its original condition and packaging, following clear return instructions.

Consumers must notify the entrepreneur of withdrawal within 30 days via written message/email, then return the product within 30 days. Proof of return (e.g. shipping receipt) may be required, even if returning directly to the supplier in China.

If no withdrawal notice or return is made within the timeframe, the sale is final.

Article 7 – Costs in Case of Withdrawal

Return costs are borne entirely by the consumer, including shipping to the original supplier in China.

If payment has already been made, the entrepreneur will refund the amount within 30 days, provided the product is returned or proof of return is presented.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for certain products or services, clearly stated in the offer.

Exclusion is possible for products:

  • Made to consumer specifications;

  • Clearly personal;

  • That cannot be returned due to their nature;

  • That spoil or age quickly;

  • With prices dependent on financial market fluctuations;

  • Newspapers or magazines;

  • Audio/video software if unsealed;

  • Hygiene products if unsealed.

Exclusion is possible for services:

  • Relating to accommodation, transport, catering, or leisure with specific dates;

  • That start during the reflection period with consumer consent;

  • Related to betting or lotteries.

Article 9 – The Price

Prices remain valid during the stated offer period, except for VAT changes.

Products/services tied to financial market fluctuations may have variable pricing.

Price increases within 3 months of contract formation are only allowed if due to legal changes.

After 3 months, price increases are allowed if agreed and the consumer can cancel the contract.

Delivery is deemed to occur outside the EU, so no VAT is charged. Import VAT and customs fees are collected by the delivery company.

All prices are subject to printing errors. The entrepreneur is not liable for such errors and not obliged to honor incorrect prices.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that products/services conform to the agreement, specifications, and legal requirements at the time of contract.

Any additional warranty does not affect consumer statutory rights.

Defects or incorrect deliveries must be reported within 30 days. Products must be returned in original packaging and condition.

Warranty corresponds to the manufacturer’s warranty. The entrepreneur is not liable for suitability for individual use or any usage advice.

Warranty void if:

  • The consumer or third party alters or repairs the product;

  • Product misuse or handling contrary to instructions;

  • Defects arise from government-imposed standards.

Article 11 – Delivery and Execution

The entrepreneur handles orders with care.

Delivery is made to the address provided by the consumer.

Accepted orders are fulfilled within 30 days unless a longer term is agreed. Delays are communicated within 30 days, and the consumer may cancel the contract with refund rights.

If a product is unavailable, a replacement may be offered. Consumers will be informed clearly. Right of withdrawal still applies. Return costs for replacements are borne by the entrepreneur.

Risk transfers to the consumer upon delivery.

Article 12 – Continuous Transactions: Duration, Termination, and Renewal

Termination

  • The consumer may cancel indefinite agreements for regular delivery with one month’s notice.

  • Fixed-term agreements may be terminated at the end of the period with one month’s notice.

The consumer may cancel:

  • At any time;

  • Using the same method used to enter the contract;

  • On the same notice period the entrepreneur uses.

Renewal

  • Fixed-term agreements may not be automatically renewed, except:

  • Newspaper/magazine subscriptions may renew for 3 months with one month cancellation notice.

Automatic renewal for indefinite duration is allowed only if the consumer may cancel at any time with up to one month’s notice (three months for monthly publications).

Trial subscriptions end automatically.

Duration

  • Contracts longer than one year may be canceled after one year with one month’s notice, unless fairness dictates otherwise.

Free premium shipping

Always free shipping with Royal Mail (Incl. Track & Trace)

Customer service

Always available with a response within 24 hours

100% Return Guarantee

Easily return within 14 days

Secure payment

Secure and fast payment with credit card and PayPal