Refund Policy
Return and Refund Policy – Solvér London
At Solvér London, we strive to provide our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are not covered by this guarantee.
No Refunds on Sale Items
Items purchased during sales are not eligible for refunds. These purchases are considered final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Customers are responsible for return shipping costs. Solvér London does not reimburse these costs and is not liable for any expenses incurred during the return process. Please refer to our Terms and Conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. Returns requested after this period will not be accepted. Please respect this timeframe to be eligible for a return.
Exchange Policy for Sale Items
Sale items cannot be exchanged, even if the size is incorrect. Please double-check your size before placing your order.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or replacement, depending on your preference.
How to Return an Item
To initiate a return, please email us at info@solverlondon.com. Once your return request is approved, you will receive detailed instructions to complete the return process.
Return Form Required
Returns without a completed return form cannot be processed. Be sure to include the form with your return to ensure proper handling of your request.
Conclusion
Solvér London is committed to ensuring customer satisfaction. By following our return and refund policy, we can guarantee that all returns are handled efficiently and fairly.
For questions or concerns, please contact our customer support at:
📧 info@solverlondon.com
